SIX GENERIC STEPS FOR ENGAGING STAKEHOLDERS IN STRUCTURED DIALOGUE

IN VIRTUAL CO-LABORATORIES VIA THE WEBSCOPE


Step 1: Select a group of stakeholders interested in an issue.

Step 2: Identify a member of the group that is willing to play the role of the Leader in terms of availability to interact directly with the Knowledge Management Team (KMT), or in the case of a face-to-face or mixed structured dialogue the Facilitation Team (FT). The KMT and/or the FT are responsible for managing the structured design dialogue. Members of the Core Planning Team of a project might choose, depending on their interest and avaialability, to become members of the KMT.

Step 3: The team leader frames, in collaboration with the KMT/FT, a "triggering question" appropriate for the issue selected for strucutred dialogue among the stakeholders.

Step 4: All stakeholders participate in a 1-hour Webinar that will orient everyone to the use of the Webscope wiki.

Step 5: Team members are engaged "asynchronously" for approximately three hours in two Rounds of "generative dialogue," and two Rounds of valuation of the contributions by all the authors/participants. The three hours of virtual group dialogue can be spread over a week or more, depending on the issue and the availability of the participants to interact asynchronously.

The group responds to the triggering question by entering their contibutions into a customized Websope wiki. The KMT/FT is responsible for time management during the engagement, and for organizing the knowledge generated by the stakeholders. The KMT/FT does not interfere with the content of the issue. Team members are also engaged in voting on the relative importance of the statements generated in Rounds One and Two.

Step 6: Team members are engaged "synchronously," either in the same place or different places, for approximately three hours in a strategic dialogue responding to pair-wise questions displayed on a common screen, or on each individual's computer screen, by means of a web linkage, and a voice teleconference connection.

The KMT/FT is responsible for facilitating the SYNCHRONOUS structured dialogue of the stakeholders during this strategic dialogue taking place from either the same place or different places at the same time. The decision on how to best engage the stakeholders in the synchronous dialogue depends on the availability of the stakeholders to travel to same location and/or the availability of resources for the travel expenses.